EsalesEsales

Returns & Refunds Policy

Eligibility

We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect item, you may request a return or exchange within 7 days of receiving your order.

Conditions

  • Items must be unused and in their original packaging where possible.
  • You must provide your order ID and a clear description (with photos if applicable).
  • Returns are evaluated on a case-by-case basis to protect both our customers and the business.

Items Not Eligible for Return

For quality and exam-integrity reasons, the following items are typically not returnable unless they are damaged or misprinted:

  • Exam papers and past papers
  • Special publications and single-use educational materials
  • Digital vouchers and gift cards once redeemed

Process

  1. Contact us via the Contact page or by phone within 7 days.
  2. Provide your order ID, item details, and photos if relevant.
  3. Our team will review your request and confirm the next steps.
  4. Approved returns may be refunded, replaced, or credited according to the case.

Contact

To request a return or discuss a problem with your order, please reach out through our Contact Us page or call us on +94 77 799 4455 with your order details.